Terms of Service

1. Introduction

Welcome to Keen Dam Tourism. These Terms of Service ("Terms") govern your use of our website keen-dam.com and our tourism services. By accessing our website or using our services, you agree to be bound by these Terms.

2. Company Information

Keen Dam Tourism is a tourism company registered in the United Kingdom:

3. Services

We provide tourism services including but not limited to:

• Guided city tours
• Countryside excursions
• Historical site visits
• Cultural experiences
• Custom itinerary planning
• Group tour coordination

4. Booking and Payment

4.1 Booking Process

All bookings must be made through our website or by contacting us directly. Bookings are subject to availability and confirmation.

4.2 Payment Terms

• Full payment is required at the time of booking unless otherwise specified
• We accept major credit cards and bank transfers
• All prices are in British Pounds (GBP) and include applicable taxes
• Prices may change without notice until booking is confirmed

4.3 Confirmation

Your booking will be confirmed upon receipt of full payment and written confirmation from Keen Dam Tourism.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 14 days before tour: Full refund minus 10% administration fee
• 7-14 days before tour: 50% refund
• Less than 7 days before tour: No refund
• No-show: No refund

5.2 Company Cancellations

We reserve the right to cancel tours due to insufficient bookings, weather conditions, or other circumstances beyond our control. In such cases, we will provide a full refund or reschedule at no additional cost.

6. Tour Participation

6.1 Age Requirements

Children under 16 must be accompanied by an adult. Some tours may have specific age restrictions.

6.2 Health and Safety

• Participants must disclose any medical conditions that may affect tour participation
• We recommend appropriate travel insurance
• Participants join tours at their own risk
• Follow all safety instructions provided by guides

6.3 Behavior Standards

We expect all participants to behave respectfully. We reserve the right to remove participants who are disruptive, intoxicated, or endangering others without refund.

7. Liability and Insurance

7.1 Limitation of Liability

Our liability is limited to the cost of the tour. We are not liable for:

• Personal injury or property damage
• Delays or changes to itineraries
• Acts of third parties
• Force majeure events
• Indirect or consequential damages

7.2 Insurance Recommendation

We strongly recommend that all participants have comprehensive travel insurance covering medical expenses, trip cancellation, and personal belongings.

8. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

9. Photography and Privacy

Tours may be photographed or filmed for promotional purposes. By participating, you consent to the use of your image in our marketing materials. If you prefer not to be photographed, please inform your guide.

10. Weather and External Factors

Tours operate in all weather conditions unless deemed unsafe. Outdoor activities may be modified or cancelled due to severe weather. We are not responsible for weather-related disappointments.

11. Complaints and Disputes

If you have a complaint about our services:

• Raise the issue with your guide during the tour if possible
• Contact us within 7 days of your tour
• We will investigate and respond within 14 business days
• Unresolved disputes may be subject to UK law and jurisdiction

12. Data Protection

Your personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

13. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Terrorism or civil unrest
• Government restrictions
• Pandemic or health emergencies
• Transport strikes or delays

14. Modifications to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Contact Information

For questions about these Terms or our services, please contact us: